Bad service from Dial Direct!1

I am deeply dissatisfied with the service I received from Dial Direct Despite multiple attempts to resolve my issue, I have been unable to speak to a team leader or manager. I was informed that there would be a 24-hour waiting period to speak to someone, but no one has contacted me even after this period.

Additionally, I have been repeatedly transferred from one representative to another, each time having to explain my situation from the beginning. This lack of communication and follow-up is unacceptable. There has been no courtesy call or any effort to address my concerns.

I am still waiting for the aftermath of a geyser that burst, geyser was replaced but I have ceiling damage, they send out an assessor a week ago and no feedback since then!!