Bad service from Dial Direct Insurance!!

I'm a Dial Direct Insurance customer for a few years now. I recently bought a new vehicle and with that came a lot of admin work that needed to be completed by myself for the driving app on my phone. I did the Survey, Risk Confirmation and an Eye test - all of which were received by Dial Direct. On 14 September 2020 I conducted my Vehicle Safety Check at Tiger Wheel and Tyre in Centurion. The following day, 15 September 2020 I submitted the said document to ***. I received a confirmation email stating that the document was received and a consultant will contact me within ONE working day. Fast forward to 21 September 2020 - I pjoned Dial Direct and spoke to Chrisna enquiring about the email sent by me. She checked on their system but did not find my email. She then said I must re send the email to ***. I requested her email adress in order to forward the mail to her. She provided me with het email adress and I re send the document asking her to please reply once she received it. It is now 24 hours later and I still havent heard a word from her or from a consultant. Since I bought the new vehicle it was nothing but a struggle to complete all the admin. I had to install a tracking device in the vehicle and provide Dial Direct with the installation certificate - even that was a struggle. The first consultant I spoke to said I must email the installation certificate to ***. Three days later I had to phone the company again enquiring about the email. Again I was told to re send the mail. Two days later I phoned again - then a different consultant informed me that I have to send the installation certificate to Tellysure. How is it possible that people working for the same company tell me different stories??? I have never experienced such pathetic service from an Insurance Company!!