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Charles U

1 reviews | Active since Nov 2018

20 Mar 2024, 16:28

Bad service from Dial Direct

Today 20 March 2024 between 15h00 and 16h00 i called Dial direct. I wanted to talk to a manager regarding my claim that was withdrawn. I called several times the claims department. For a full 60 mjnutes i could not been help. I callled several times. Eventually j spoke to a agent named Lehlohonolo. He informed that the manager is in a meeting ( as they usually are ) and that he will forward the msnager to call me. But my concern is that between 15h00 and 16h00 i was nog able to speak to any consultant kn the claims department. How is this possible. 60 minutes has cost me alof of airtime and an apology wont even be enough.

Bad service

0
Replies (3)
Dialdirect
Dialdirect's reply20 Mar 2024, 16:32
Official
Hello Charles,
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards,
Dialdirect Team
CU
Charles U's update22 Mar 2024, 09:21
Reviewer Update
Dear Dial Direct

J am still waiting on a manager to contact me as i requested

Mr Uys
CU
Charles U's update22 Mar 2024, 11:55
Reviewer Update
Dear Dial Direct

Today i cancelled my home content insurance. Why ? Today i was on the line for almost 40 minutes holding to speak to manager. No success. Is that how u treat your clients.

I am still waiting on a manager to call me.

Thank you

Mr Uys