Bad service from daildirect

This it the worst insurance I have ever been with I have submitted an claim on there Dialdirect app on the 24th January 2024 today is the 9th February and still did not hear from them every time you speak to a consultant they all give you different stories and if you want to speak to the advisor that is handling the claim she is never available even the case at the police has been closed but Dialdirect does not have any update on the claim. I will advise any person that want to take out a policy with them don’t do so because they are the worse. Even the consultants that answer the phone is so rude.