Bad Service

I submitted a house content claim for my house at 115 riverside estate on the 21st Sept I don't get any feedback from the consultant always when I call for feedback they tell me she'll call back she's busy I can't even get hold of the manager from her department today alone I called 4 times still she didn't get back to me. Only on the 6th Oct she called and told she still waiting for the feedback from the assessor and she promised me that the payout from the damaged food from the fridge I'll get it on Monday the latest but still nothing. That was the 2st time she called me obviously it was the last 🙄 😒 her name is REINETTE COMBRINK her service is the worst or I'm not special enough for her because always I get told she's on the call giving feedback to other client except me...

Dialdirect service is the worst shame and it's not the 1st time they did this to me I just wonder why I'm still with them seriously have a all the reasons to cancel policies....