Bad service

I was in a car accident on 10 February 2025. My car was badly damaged but it could still drive. I haven't been contacted once by DD since then, I have to phone them almost daily to get info. The person allocated to my case, Hayley ,have not phoned me once and only responded to my questions on the app once or twice. Three of the tyres were damaged in the accident with one being a write off. I used the spare but it blew near Ladysmith on Monday this week. I've asked DD to collect it asap but I'm not getting any reply but wait we will contact you. It's now a month and two days after the accident and I'm without a vehicle. They tols me ti wait untill tomorrow, they will phone me and let me know when the car will be recovered. I will be very surprised if they phone me tomorrow because that hasn't happened in over a month. This is really bad service and I am really battling to get information from DD.