IS
IVY S

1 reviews | Active since Feb 2018

15 Apr 2024, 12:56

Bad Service

Dial Direct is not fair to customers theh always find a way to reject claims and their consultants are have a very bad service including their assessesors

I lost my eye glasses and they still coming with excuses ..as always..but they deduct premiums every month ,I feel very aggrieved and right now I work from home what is their excuse for them not to settle my claim .

Customers please shop around for better insurance not Dial Direct

This claim consultant Makhukho Malatji gad no service at all ..please do not deal with him .

His service is 0 to my knowledge and no care attitude in fact he does not care Month end they are very quick to deduct a premium

0
Replies (1)
Dialdirect
Dialdirect's reply15 Apr 2024, 13:13
Official
Hello IVY,
 
We are sorry to hear about your experience.
 
Our dedicated team will be in contact with you.
 
Kind regards,
Dialdirect Team