Bad service

I'm can't express how disappointed I am with dialdirect and it's so called renew-it randburg, I was involved in a car accident and renew-it was fixing my car, when I collected my car the car key wasn't locking nor unlocking the car, the car doesn't detect the key when I press start the car. This back and forth of fixing the key is an inconvenience till now the issue hasn't been resolved, I was asked to drop off my car at renew-it''s prefered mercedes benz which is very far from were I stay, we'll I did my car has been there for 2day it hasn't been fixed, I called and asked for a curtesy car as this is an inconvenience and is costly, I was told the Assesor would give me a call before 5pm which he didn't. I feel like I'm being taken for a ride and that dialdirect and renew-it are working together and covering up for each other and not even caring about it's customer.

This whole situation if frustrating, costly and emotionally draining. I'm fed up.