Bad service Dialdirect

Worst service ever. After trying their emergency assistance which is programmed as an app on the phone.... we were informed that there seem to be a problem and we need to contact them.... which i did... held the line for 16 minutes then an agent answers rudely and drops the call.. stating she cant hear me i need to call back.... if this was a life threatening emergency.... what would they have done in answer to this?? As soon as possible the policy with them will be cancelled due to false adverti*****t of direct assistance via their app.. useless!!!!!!