Bad service Dialdirect!

Item: Dialdirect
Rating: 1
Author: derek K

On the phone a WEEK ago, I told the Dialdirect cosultant that I have a new address. They said they would get someone to call me. I waited a week,then I got a call... his voice was unclear, so he said he would call again. I'm still waiting for the call?! One week ???

Helpful (0)

Replies (2)

Dialdirect's replyOfficial

02 Jul 2020, 11:25

Hello Derek,

We would like to apologise for the service.

Our team will be in contact with you to assist.

Kind Regards
The Dialdirect Team

Best regards,

Dialdirect's reply02 Jul 2020, 11:25

Official

Hello Derek,

We would like to apologise for the service.

Our team will be in contact with you to assist.

Kind Regards
The Dialdirect Team

Best regards,

Dialdirect's replyOfficial

07 Jul 2020, 15:17

Hello Derek,

We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.

You are welcome to contact us should you wish to discuss the matter further.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply07 Jul 2020, 15:17

Official

Best regards,