Bad Service Dial Direct Insurance

<p>Insurance is a contract in which an insurer promises to pay the insured party a sum of money if one or more specified events occurs in the future, in return for regular small payments - known as premiums. It reduces your business' exposure to the effects of particular risks. It also creates a sense of comfort to know in an unforeseen event you will not have any hasles or stress as you will be taken care of.</p> <p> </p> <p><br />As noted below. Iam currently a client of dial direct. The main reason i took out insurance was to cover me for any unforeseen circumstances that i would not be able to afford when any insidents occur. Unfortunately i was a victim of ***** and my car was ******. On the 19 january 2017 i called my insurance to open a claim and provided them with my case number CAS 1119/01/2017. after calls made speaking to different people, giving me different information. I was then advised my car was recovered in pretoria on the 2 february 2017. On 3rd february 2017 i was advised to send a affidavit stating i grant the insurance permission to collect my car from the police pound where they will fix all damages and bring the car back to cape town. I received a courtesy vehichle from the insurer valid for 27 days. The delay of the claim was on the insurers side and i asked for an extention on the courtesy vechile until i am in the position of my own vehichle they only granted me an extention with another 5 days which mean the courtesy vehichle is due back on the 22nd february 2017 which leaves me in a situation whereby i am not able to get from a-b as i reside in mitchells plain, my kids attend school in wynberg, i work in newlands as well 2 days in the week i need to attend college. As per the insurer they denied extending the courtesy vehichle further than the above mentioned date. I am not in the position of my recovered vehichle. On 17february i get a call from jaques locksmith advising me that my vehichle is ready for collection as all damages was fixed and i need to pay R3000 for excess fees before they can release the vehichle. The insurer dial direct advised me they will make sure the vehichle will be send down to cape town. 3 days ago i call the insurer where they advised that i will be liable to get my car back to cape town where they will assist to buy me a flight and i need to drive my car back from pretoria, which means i need atleast two tanks of petrol to get my car back here. I am a female driver and they expect me to do this all by myself. Question is why do i have insurance? Does my insurer care about my safety? I have never driven from pretoria before how can they possibly expect me to do that? I am scared, stressed and the end result of this situation has caused me to get anxiety attacks as well as suffer from insomnia. I am unhappy and i will not tolerate this, dial direct will be accountable to get my car from pretoria and will cover all cost as this was promised to me. As a female i demand the right to be treated with respect and dignity and with all the run arounds and misleading information given on many occasions i just think it is right that someone assist me to get my car to me asap, baring in mind that i will pay the excess fees further than that my insurer will need to compensate me in this situation as it is close to a month that i have been dealing with this problem and this is just ridiculous. Kind regards, Miss MC Truter</p>