dK
derek K
1 reviews | Active since Dec 2012
07 Jul 2020, 10:09
BAD SERVICE DIAL DIRECT
I am disgusted with dial direct customer service!!!
A man, Lesego, has called me 3 times over 10 days!!!! He calls from his house, and his line is UNCLEAR!!!! I CANNOT hear him!!! And WHY does he wait a week before calling me again?? No urgency!!
And yet you CONTINUE to get him to call me??????????
It has now been OVER 10 days that I requested my address change, and thus premium decrease, and I am STILL waiting!!!!
I need a SENIOR MANAGER to call me!!!!!! THIS MORNING!!!
I am going to get quotes from Hippo and Outsurance if I do not get a management call this morning!!!!!!!
ENOUGH IS ENOUGH!!!
Derek Krummeck ID ***
Cell 08277****5
Helpful (0)
Replies (2)0
Replies (2)
Dialdirect's replyOfficial
07 Jul 2020, 10:50Hello Derek,
We would like to apologise for the service you have received.
We have escalated your matter to our team, they will be in contact with you.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
We have escalated your matter to our team, they will be in contact with you.
Kind Regards,
The Dialdirect Team
Dialdirect's reply07 Jul 2020, 10:50
Official
Hello Derek,
We would like to apologise for the service you have received.
We have escalated your matter to our team, they will be in contact with you.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service you have received.
We have escalated your matter to our team, they will be in contact with you.
Kind Regards,
The Dialdirect Team
Dialdirect's replyOfficial
07 Jul 2020, 15:17 Hello Derek,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
Dialdirect's reply07 Jul 2020, 15:17
Official
Hello Derek,
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team
We confirm that our Customer Relation Specialist made contact with you and discussed the outcome of your complaint.
You are welcome to contact us should you wish to discuss the matter further.
Kind Regards,
The Dialdirect Team