Bad service

I am deeply disappointed with the service. Lehlohonolo was supposed to extend car hire from the 23rd December but failed to contact Europacar to advise them to extend the car hire. Europacar has deducted from my account over R2400 because Dial Direct failed to extend the car hire service. Each time i contact dial direct i am told it has been sorted out but unfortunately, it has not been sorted since last year december.