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Moses R

1 reviews | Active since Aug 2024

02 Aug 2024, 18:06

Bad service

They rejected my claim because of the third party whose the robots were red but it was green just. The consultant Terrence was accusations me of being drunk but the medical report said I was not drunk

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Replies (5)
Dialdirect
Dialdirect's reply02 Aug 2024, 18:11
Official
 Hello Moses,

We are disappointed to hear about your service experience. 

Please note our team will be in contact to assist. 

Kind Regards, 
The DialDirect Team 
MR
Moses R's update02 Aug 2024, 18:18
Reviewer Update
I had king price insurance I regret why did I change to them to save money but now I have been with dail direct for 4 years without any accident.the guy Terrence was very rude from day one
MR
Moses R's update02 Aug 2024, 18:19
Reviewer Update
This claim was my first claim with them
MR
Moses R's update02 Aug 2024, 18:24
Reviewer Update
When I reported my claim I have a car hire but they said I don't have until the listen to the recording then said one of they consultant removed it on my profile without me knowing that is against popi act.
Dialdirect
Dialdirect's reply05 Aug 2024, 09:35
Official
Kindly note that your matter has been escalated to the relevant team, they will be in touch with feedback. 

Kind Regards, 
The DialDirect Team