TD
Teboho D
1 reviews | Active since Mar 2025
12 Mar 2025, 16:54
Bad service at DialDirect
The service at DialDirect is slow and poor. It literally took them almost three weeks to finalise my claim. The assessments take forever. The are quick to take your premiums and yet when something happens them send you from pillar to post. After this bad experience I want nothing ever to do with this company, they are so frustrating.
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
12 Mar 2025, 17:01Hi Teboho
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
Best regards,
Dialdirect's reply12 Mar 2025, 17:01
Official
Hi Teboho
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
We acknowledge the receipt of your complaint.
Please note that we have escalated the matter to the relevant department for further assistance.
Kind regards,
The Dial Direct Team
Best regards,
TD
Teboho D's updateReviewer Update
12 Mar 2025, 17:14And these generic answers.
You employee Yasheen Basanth I have sent him 3 email already since yesterday. The claim ref ***. I am not happy at all with the figure being used here.This claims has taken almost 3 weeks to finalise. I need to see the assessor report and also how this now insured value is suddenly being spelt and yet this was never mentioned in the policy document.
You employee Yasheen Basanth I have sent him 3 email already since yesterday. The claim ref ***. I am not happy at all with the figure being used here.This claims has taken almost 3 weeks to finalise. I need to see the assessor report and also how this now insured value is suddenly being spelt and yet this was never mentioned in the policy document.
TD
Teboho D's update12 Mar 2025, 17:14
Reviewer Update
And these generic answers.
You employee Yasheen Basanth I have sent him 3 email already since yesterday. The claim ref ***. I am not happy at all with the figure being used here.This claims has taken almost 3 weeks to finalise. I need to see the assessor report and also how this now insured value is suddenly being spelt and yet this was never mentioned in the policy document.
You employee Yasheen Basanth I have sent him 3 email already since yesterday. The claim ref ***. I am not happy at all with the figure being used here.This claims has taken almost 3 weeks to finalise. I need to see the assessor report and also how this now insured value is suddenly being spelt and yet this was never mentioned in the policy document.
TD
Teboho D's updateReviewer Update
19 Mar 2025, 12:32The service from DialDirect remains atrocious. After this I really do not want anything to do with this companies whatsoever.
TD
Teboho D's update19 Mar 2025, 12:32
Reviewer Update
The service from DialDirect remains atrocious. After this I really do not want anything to do with this companies whatsoever.