TK
Thandekile K

1 reviews | Active since Jan 2020

29 Jul 2020, 18:08

BAD SERVICE AND WORSE INSURER

Hello Peter.. I recently join Dialdirect. I must say i regret that move. I have been trying to get ahold of them for 3 days to change my car registration but they keep saying it is changed and not send confirmation and new policy. I am very annoyed at the service they are giving me this is not the energy i got when i requested for a quote. If you try to call them youl hold forever, you email they don’t reply, the call and tell you things that are not there. I can’t imagine the problems I’ll face when i have to claim so il save my self that stress and leave them!

I would not recommend this insurance to anyone. DO NOT i repeat DO NOT BE THEIR NEXT VICTIM. Definitely switching my insurer they not worth my money!!

0
Replies (2)
Dialdirect
Dialdirect's reply29 Jul 2020, 18:29
Official
Hello Thandekile,

We are concerned to hear about your service experience and would like to apologise for the service you've received.

Our service team will make contact with you tomorrow to assist.

Kind Regards,
The Dialdirect Team.


Dialdirect
Dialdirect's reply30 Jul 2020, 09:50
Official
Hello Thandekile,

Just to confirm that your concerns have been addressed and your matter has now been resolved.

Kind Regards,
The Dailddirect Team.