Bad service and debit order dispute!

I am really disappointed ☹️ on the the service I’m getting from dialdirect....On the 25th of September 2019 I called them to join them for car insurance deal and yes I took the cover because it was the best quote and the sales consultant told me that my monthly premium is R1095 per month but because of prorate n it’s still September I am going to be debited an amount of R1200 only for September then after normal installment will be deducted monthly but now since from the 27th of sep dialdirect is debiting me R1400 and they debited R69 on the 2nd of October...I have been calling this company since from the 28th of September till 3rd of October for my first debit order to be fixed and on the 2nd I was told that the manager will listen to the recording and call me back around 2pm for the 1st debit order to be fixed today it’s 6:16am and still my query is not resolved...I am really getting no joy from dialdirect please assist!