Bad service and claim not paid out .

I received a terrible service from Kabimba Jungu and his team leader Kyle September , my claim was not paid for my TV but an assessor came to collect it and till this day , i still don't have my TV , When i called i was tranfered to different consultant and each time was told i cannot speak to Kambimba because he doesn't speak to customers. I registered the claim myself online but was questioned about the update on the claim .The claim was rejected due to lack of proof of purchase and ownership even though i explained the TV was a gift . I told Kabimba i was going to complain and his respond was \ i can even give you the complaints number to call "i rep**** that wouldn't be necessary and i asked to speak to his manager "