Bad service and being misled

I took out insurance with dial direct and when the consultant contacted me to I specifically asked the lady do they cover if my roof is damage and she said yes they cover any damages that's whybi decided to go with them.When I wanted to claim because my roof was leaking they sent the assessor out and I waited a while before they got back to me and when they finally did I was told they don't cover because it's wear and tear.So I spoke to one of their managers and she was supposed to get back to me and it's already been more then 2 months and no one came back to me.Im very dissapointed in the service and also being misled