BAD SERVICE

I have submitted a claim for my kids bicycles which were ****** on Saturday. Refilwe assisted me telephonically and phone me again yesterday when I gave her the case number and informed her that no-one from the claims departments contacted me. I phoned the Claims department and spoke to Kabimba who advised me that nothing was captured on the system and that Inga is handling the claim. Up to now, no phone call or email. NOTHING. Kabimba advised they are trying to determine what bikes it was (BMX bikes stipulated on policy documents) and am getting quotes....HELLO - please catch a wake up as I relayed all the information on Saturday. These bikes were insured for the pas5 years of more at 1700 each. Now when it's claim time, Dial Direct has excuses and will do anything not to pay out ...I have previous experience of that. Hopefully someone will finalise this matter soonest. I also cannot access my policy online and YES I have spoken to your support staff and am still waiting