Bad Service

I logged a claim on the 25th of June. On the 27th of June I got my car hire because I needed to drive to work. My claim was only approved on the 7th of July after being referred to someone else and that person taking his time to review my claim. All documents were sent to JP well in advance, in fact immediately after being appointed. Which meant that I lost 10 days of car hire days while Dial Direct was not approving my claim. They then sent my car to Akasia Autohaus which is at least 50km from my place (where the car was towed). The panelbeater tells me they have parts on back order that they don't know when they would have them. Meaning they don't know how long I should go without a car for. I now received a call from Europcar saying they want the car hire back because Dial Direct doesn't want to extend my car hire. Not even for the days ion which they delayed everything. I work 40km from home. How am I supposed to get to work everyday? Dial Direct should at least extend my car hire by the days they stallled on approving my claim. S