Bad service

I am utterly disgusted at the way my claim was handled, i lodged my claim on the 1st of August and even today I am waiting for the Bank to be paid as the car was a write-off. The Operator requested payment on 24/08/2015 this is after various calls i made to follow up the status of my claim,no one really bothers to update and should i call the operators will withhold information with a lame excuse that they will have the person dealing with my claim to contact me and they are even lazy to read whatever that is updated on the system and should they say they will e-mail him they usually don't. Sue Holman this morning 26/08/2015 after payment was authorized on the 24/08/2015 decided to reject the authorization for payment with another lame excuse i don't believe they work in different states that it will be difficult for her to contact the operator and ask for clarity all i see here is pure laziness and it is putting me in a very difficult position as this month i must be paying a written off car. Honestly after this bad service even if i buy another car why will i still use Dialdirect?This payment will take 3 working days to reflect,i asked for Agreement of loss even now its not sent