bad service

On Sunday 26 July I submitted a complaint on this website because dialdirect didn't want to pay my claim..the next day a women named Crystal phoned me back stating that my complaint has been handed over to the innovation group and that they will phone me back that same day, she then said she will send me an email and if the innovation group does not phone me back before the end of day I should notify her. Just before 5 that they I notified her via email that they have not yet phoned me back and the next day I sent her yet another email stating that they have not phoned me back. It has been more than a week and the innovation team has still not phoned me back... I have spend more than 200 rand on airtime trying to speak to the appropriate people at dialdirect only to be told my claim has been rejected...this is unacceptable. Dial direct makes empty promises. The only thing good about dial direct is their prices. The call centre has really bad communication skills, they are rude and have poor manners and the service is equally bad. I am very disappointed with the service I am being provided seeing the fact that dialdirect is quick to take my money every month. Get your act together!