1 reviews | Active since Sept 2013
Bad service
I had a few items damaged by lightning 3 months ago. to this day I have still not received my washing machine back form repairs. A few weeks ago I put a compliment on Hello Peter for the service received from Jan van den Belt. Jan gave me regular feedback and passed my complaint that I had at the time (of my washing machine not being back from repairs after 3 months) to Jonelda Bezuidenhout. I received an SMS on 21 July from Jonelda informing me that my washing machine will be ready before 24 July.<br> <br> I mailed Jolanda on 27 July informing her that I still have not received the washing machine back and requested an update of when it will be ready. I had no reply form her. I mailed her again on 29 July... no reply... I mailed her again on 30 July... guess what... still no reply. <br> <br> I am at the end of my tether. I am shocked that Dial Direct employ people like this and that they have service providers like Delta electrical. According to Defy the they have the parts in stock to supply them but Delta electrical can not supply them with proof of payment. Now I the customer need to wait over 3 months for my appliance. This is not fair. I pay my premiums every month for how many years.
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialist contacted you and discussed the matter in detail with you.
We are really sorry to hear about your ordeal, we will certainly address the service failures on an internal basis.
As agreed, since the part for the item is still not available we have agreed to have the item replaced.
Please expect a call from our claims department during the course of this morning who will discuss the settlement options with you.
We again apologise for the frustration and inconvenience this has caused and invite you to contact our Customer Relation Specialist should you need any further assistance.
Kind regards,
The Dialdirect Team.
Best regards,
We acknowledge receipt of your complaint.
We confirm that one of our Customer Relation Specialist contacted you and discussed the matter in detail with you.
We are really sorry to hear about your ordeal, we will certainly address the service failures on an internal basis.
As agreed, since the part for the item is still not available we have agreed to have the item replaced.
Please expect a call from our claims department during the course of this morning who will discuss the settlement options with you.
We again apologise for the frustration and inconvenience this has caused and invite you to contact our Customer Relation Specialist should you need any further assistance.
Kind regards,
The Dialdirect Team.
Best regards,