BAD........... SERVICE

<p>On the 23/12/2016 there was a house breaking at my place and I reported the matter to the police station and claimed for the ****** items. Dial direct sent Willie Ryan from telesure to do an assessment at my place and he requested proof of purchase which I told him that it was ****** in my spouses file in his laptop bag together with his laptop on the day. He then went ahead and approved certain items which also didn't have proof of payment and even under paid me because according to him I was under insured. He then said should I submitt the proof of payment he will gladly complete the claim. I submitted the proof on the 18/01/2017 and he didn't reply to my email just to acknowledge receipt, I then called him on the 19/01/2017 ,he said he was still busy with 2 clients but will get back to me on the 20/01/2017 and didn't until today. On the 24/01/2017 I called the claims department and consultant contacted Willie, he said he was driving but will contact me within 30minutes and still didn't. On the 26/01/2017 I lodged a complaint with Dial Direct Ref no. ********** 414 and still no call or anything from them. Today on the 27/01/2017 I still called the claims department and Palesa decided to put me on hold for over 15 minutes without even assisting me. The consultant who contacted me on the part payment of my claim told me that the money was not covered but Willie said it was. Where exactly is the trueth? How the hell does one know how much cover to take, if an assessment is not done before taking cover? I am extremely furious with the service I received from Dial Direct. After such a traumatising incident that happened at my place I still have to keep on being sent back and forth by my insurance company. Did you even think of what would have happened to me if those ****s found me there? I AM SO DISSAPPOINTED!!!!!!!!</p>