JJ
Julia J
1 reviews | Active since Apr 2020
22 Sept 2022, 13:11
Bad Service
I placed a claim 4 days ago. Not 1 phone call or a mail from Dialdirect. I phoned a few times with no assistance from Dialdirect. I have no claim number nor do I know how far the claim is. They keep on telling me to check the app and as much I explain the claim does not show on the app. They don't listen. This is poor service. I just wanna know whats happening with my claim.
Helpful (0)
Replies (5)0
Replies (5)
Dialdirect's replyOfficial
22 Sept 2022, 13:18Hello Julia, We would like to apologize for the service received from us. Please note that the matter has been escalated and someone will be in contact with you. RegardsDialdirect Team
Dialdirect's reply22 Sept 2022, 13:18
Official
Hello Julia, We would like to apologize for the service received from us. Please note that the matter has been escalated and someone will be in contact with you. RegardsDialdirect Team
JJ
Julia J's updateReviewer Update
30 Sept 2022, 11:13Another 6 days have passed and still, I am not closer to knowing the status of my claim. I phoned a few minutes ago and still no answers. What is going on?
JJ
Julia J's update30 Sept 2022, 11:13
Reviewer Update
Another 6 days have passed and still, I am not closer to knowing the status of my claim. I phoned a few minutes ago and still no answers. What is going on?
Dialdirect's replyOfficial
01 Oct 2022, 08:34Hello Julia,
We do apologize once again for the service and experience, please confirm if you have been assisted?
Kind Regards
Dialdirect Team
We do apologize once again for the service and experience, please confirm if you have been assisted?
Kind Regards
Dialdirect Team
Dialdirect's reply01 Oct 2022, 08:34
Official
Hello Julia,
We do apologize once again for the service and experience, please confirm if you have been assisted?
Kind Regards
Dialdirect Team
We do apologize once again for the service and experience, please confirm if you have been assisted?
Kind Regards
Dialdirect Team
JJ
Julia J's updateReviewer Update
02 Oct 2022, 11:13No,
I have not been assisted. Got no phone call or Mail, just a sms on Friday stating.
Good day. kindly note that we are currently following up with our Sales Department to confirm if there was an operating error to complete claim. Please phone DialDirect.
I have not been assisted. Got no phone call or Mail, just a sms on Friday stating.
Good day. kindly note that we are currently following up with our Sales Department to confirm if there was an operating error to complete claim. Please phone DialDirect.
JJ
Julia J's update02 Oct 2022, 11:13
Reviewer Update
No,
I have not been assisted. Got no phone call or Mail, just a sms on Friday stating.
Good day. kindly note that we are currently following up with our Sales Department to confirm if there was an operating error to complete claim. Please phone DialDirect.
I have not been assisted. Got no phone call or Mail, just a sms on Friday stating.
Good day. kindly note that we are currently following up with our Sales Department to confirm if there was an operating error to complete claim. Please phone DialDirect.
Dialdirect's replyOfficial
03 Oct 2022, 12:43Hello Julia,
We have sent a follow up email to the consultant dealing with your inquiry. Please accept our apology our consultant will be in touch.
Kind Regards
Dial direct Insurance
We have sent a follow up email to the consultant dealing with your inquiry. Please accept our apology our consultant will be in touch.
Kind Regards
Dial direct Insurance
Dialdirect's reply03 Oct 2022, 12:43
Official
Hello Julia,
We have sent a follow up email to the consultant dealing with your inquiry. Please accept our apology our consultant will be in touch.
Kind Regards
Dial direct Insurance
We have sent a follow up email to the consultant dealing with your inquiry. Please accept our apology our consultant will be in touch.
Kind Regards
Dial direct Insurance