Bad Planning

<p>I am very upset and suggests that Dialdirect take some consideration for their customers when it comes to deductions over periods with public holidays! Your policy states that debit orders might go off earlier due to public holidays. That is normal. All institutions warn you of that. However - most people get paid on the last or 2nd last day of the month. I do! My other institustions will drop me a sms to say they will deduct on the 28th of the month (where it would normally be deducted on the very last or very 1st day of the month). I can check my calender and see that my salary will be in, so I do not need to worry, or I can make an alternative plan to ensure there is funds available on that day.</p> <p> </p> <p>You just deducted my installment on the 25th of the month without warning, and my salary is not even in yet!! I did not budget for this surprise! Friday the 28th is NOT a public holiday. Why do you not schedule your surprise for that day?</p> <p> </p> <p>Please set up a sms system to warn your customers, or I will move my insurance elsewhere to a company that will respect my need to budget! </p> <p>The very next time I am inconvenienced, is the day I move my business.</p>