1 reviews | Active since Feb 2016
Bad mistake of my entire life to join Dialdirect
<p>Firstly my accident situation was not treated well at all. We pay for insurance every month hoping we will get protected, but not with guys like Dialdirect. My claim was rejected because they are looking for anything no matter how small to reject yr claim it doesn't make sense. My car hire option was also terminated before the agreed date, wasn't even notified, I just got a call from Europcar that I must return the car on the following day, and this incovinienced me greatly as I had to do a whole lot to return the car at an unplanned date and lost a huge portion of my deposit in the process. I will never advise anyone to insure with Dialdirect, they just ******. </p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint.
Kind Regards,
The Dialdirect Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint.
Kind Regards,
The Dialdirect Team.
And they call me back with a bad attitude still. I just hate this company.
And they call me back with a bad attitude still. I just hate this company.
Update:
One of our Customer Relation Specialists contacted you to discuss the matter, you were not willing to discuss the matter with us and ended the call on two occasions.
We confirm that we remain with the decision to reject the claim.
Kind Regards,
The Dialdirect Team.
Update:
One of our Customer Relation Specialists contacted you to discuss the matter, you were not willing to discuss the matter with us and ended the call on two occasions.
We confirm that we remain with the decision to reject the claim.
Kind Regards,
The Dialdirect Team.
If thats the way you guys talk to you clients, then you guys need to learn customer service. I wasn't gonna tolerate the way she talked to me.
If thats the way you guys talk to you clients, then you guys need to learn customer service. I wasn't gonna tolerate the way she talked to me.
