bad experience in deed-dial direct

i would like to express my dissatisfaction with dial direct insurance company, on the 5th of march 2019, i hard a mechanical breakdown in jhb around 6pm i called for a tow- truck and wow did i experience such a nightmare it took them 5-6 hours for them to assist, it was very late around 12pm only then a tow-truck arrived even though i advised them am in jhb and it is not safe, dial direct if this how to treat your clients then am definitely requesting that you cancel my services am sure other insurance companies can do better and treat their clients with respect, safety and care ,I must say your service really sucks, those call centre agents were busy sleeping i called them numerous times to a point where my air-time and battery was finished ,they failed to keep me posted instead they were busy sleeping and not making efforts, bad experience indeed!!!!