Bad experience

Dear dail direct, I am writing to express my deep dissatisfaction with the recent experiences I have had with your company. * Unresolved Claim from a Year Ago: * Approximately a year and a half ago, I attempted to file a claim with Dail direct. * Unfortunately, I was unable to afford the access fee at that time. * I am extremely disappointed that Dai-ichi Life did not offer any alternative payment options or flexible solutions to assist me in getting my vehicle repaired. * Recent Claim Pending/Missing: * I recently filed another claim a few months ago. * To date, I have not received any communication or updates regarding this claim. * When I checked the claim status in December, it was listed as "pending." However, when I checked today, the claim status has disappeared entirely. I have been a loyal Dail direct customer for three years, and this level of service is unacceptable. I expect prompt resolution to my recent claim and a review of the previous claim to explore potential avenues for support. I kindly request a prompt response to this complaint and a resolution to these issues. Sincerely, Shanè