Bad experience

I had an accident on the 4th of October, 2024, and the insurance promised to pay and they promised prompt results, but it has been nothing but a tedious exercise. First of all, the person that was assigned to handle the case had emergency leave. Someone that was asked to fill in for the person did not respond promptly. They were not helpful at all, so we had to wait for that guy to come back after a full month. He came back. Still, he waited 30 days for hospital results. That was his excuse. On top of that, there is no communication. They're very bad at communicating. This has been a tiresome and tedious exercise from my side. This insurance is very unreliable, and as of now, we're not getting any feedback from them. The only response we get from them when we ask about the repair process is that we should contact the repairer directly. They don't communicate. There's no support. After all that they overpromised when signing up, I wouldn't recommend this insurance to anyone. This has been a total nightmare. Now, it's the end of January, 2025. Still, no call. Still, the only feedback is talk to the repairer. I spoke to the repairer. The repairer waited a whole month for them to give them approval, because the amount they had allocated for repairs was too little. They only approved the second week of January that they would increase the amount. They're only starting with the repairs now. They're still sourcing out parts, by the way. This is very, very frustrating, and they're very unreliable. As soon as they are done with this i want it cancelled I don’t want any insurance from TELESURE.