Bad Customer services !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have a value added product (Scratch and dents) with dial direct, I submitted 3 claims on 18 August 2022, the claims were approved however they turned 2 of those claims in to one claim and then sent a quote to the panel beaters which is auto magic Midrand my car was booked in for the 6th of September 2022.

I took my car for the assessment and book in, however when i got there the assessors advised that the quotes were underpriced and that I would need to top up the money, I did not understand this since dial direct had advised that the provided quotations were what had been agreed upon, I called dial direct to assist and they advised that they had escalated this matter to the auto magic head office and they were to provide feedback once received.

I am a very patient person , I waited for updates monthly but nothing happened, I called monthly from September until today 29 December 2022 to follow up and they have been saying they do not have feedback and that the will follow up and call me back the next day, to this date I have not received any communication from dial direct.

I pay my premiums monthly and I do not deserve this kind of treatment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! DIAL DIRECT YOUR VALUE ADDED PRODUCT DEPARTMENT SUCKS.