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Wentzel V

1 reviews | Active since Jun 2012

29 Nov 2021, 13:30

Bad customer service

I have a policy which I want to cancel and they keep on cutting me off on the telephone line

0
Replies (6)
Dialdirect
Dialdirect's reply29 Nov 2021, 14:35
Official
Hello  Wentzel,

We would like to assist you.

Please send us a private message with your policy number, we are unable to trace your policy with the details provided.

Kind Regards,
The Dialdirect Team
WV
Wentzel V's update29 Nov 2021, 15:38
Reviewer Update
What number or email address?
WV
Wentzel V's update29 Nov 2021, 15:44
Reviewer Update
My policy number is ***
Dialdirect
Dialdirect's reply29 Nov 2021, 15:53
Official
Thanks for getting back to us, we have escalated this matter to the relevant team. 

A consultant will be in touch. 

 
Kind Regards,
The Dialdirect Team 
WV
Wentzel V's update02 Dec 2021, 13:17
Reviewer Update
Good day

I was promised that someone will phone me with regards to the cancellation of my policy.
No suprise that no one contacted me.... Mean white another debit order was deducted. Pathetic service.
WV
Wentzel V's update02 Dec 2021, 13:18
Reviewer Update
If there were an option for zero stars, I would have done that