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Brendon B
1 reviews | Active since Jun 2023
02 Dec 2023, 18:16
Bad customer service and lack of commitment to assist clients with claims
I have submitted my claim on Monday 27 November 23. It's 03 December 23 and daildirect has not even made any attempt to contact me regarding my claim. I had to call 3 time and still no efforts has been made to process my claim. Amado Mefula who is the advisor has not responded to the message I sent on the app and on 01 Dec when I called he was not even answering the company phone. This company really do not care if you are a client they wouldn't even get someone to assist. I will not adivice anyone to do business with them. Rather go with santam
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Replies (3)0
Replies (3)
Dialdirect's replyOfficial
02 Dec 2023, 18:40Hello Brendon Frank,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
Dialdirect's reply02 Dec 2023, 18:40
Official
Hello Brendon Frank,
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
We are sorry to hear about your experience.
Our dedicated team will be in contact with you.
Kind regards,
Dialdirect Team
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Brendon B's updateReviewer Update
04 Dec 2023, 17:24Again today Daildirect has not made any attempt to contact me with regards to my claim. It's over 7 days and still I am awaiting correspondence from them they sent you a generic sms. I will be canceling this insurance tomorrow they are the worst
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Brendon B's update04 Dec 2023, 17:24
Reviewer Update
Again today Daildirect has not made any attempt to contact me with regards to my claim. It's over 7 days and still I am awaiting correspondence from them they sent you a generic sms. I will be canceling this insurance tomorrow they are the worst
BB
Brendon B's updateReviewer Update
05 Dec 2023, 17:28After the review and the second reply I was informed that they will not process my claim. And it's out of pure spite. The advisor was very arrogant. When I asked to speak to his manager the manager was in a meeting. When I asked is there nobody else to speak to. He just said no.
BB
Brendon B's update05 Dec 2023, 17:28
Reviewer Update
After the review and the second reply I was informed that they will not process my claim. And it's out of pure spite. The advisor was very arrogant. When I asked to speak to his manager the manager was in a meeting. When I asked is there nobody else to speak to. He just said no.