BAD BUILDING INSURANCE RESPONSE

THIS SERVICE I AM GETTING FROM DIALDIRECT INSURANCE IS SO PATHETIC, I LOGGED A CALL AT 8:30 THIS MORNING ABOUT A GEYSER THAT HAS BEEN FIXED BY THEIR SERVICE PROVIDER (DOMESTICARE) 3 TIMES ALREADY, IN THE 1ST INSTANCE THE CEILING GOT DAMAGED, WHICH IN REPLACED MYSELF. THEY HAVE REPALCED THE RUBBER GASKET 8 MONTHS AGO, AND 2 MONTHS LATER THE GEYSER LEAKED AGAIN. NOW AGAIN LAST NIGHT HE GEYSER STARTING LEAKING AT THE SAME PLACE. TILL NOW THEY NO ONE HAS BEEN AT MY HOUSE MEANING I HAVE NO HOT WATER OR RUNNING WATER IN MY HOUSE. WHEN I M LOGGED THE CALL I MADE VERY CLEAR I DONT WANT DOMESTICARE AT MY PROPERTY THEY WENT AHEAD AND APPOINTED THEM, WHEN I CALLED DOMESTICARE AND CONFRONTED WARREN THE MANAGER THAT ACTED LIKE HE DOES NOT REMEMBER ME OR MY PROPERTY, UNTIL I TOLD HIM THAT HE CAM TO MY HOUSE TO REPLACE THE GASKET, AND SUDDENLY REMEMBERED THAT HE DID THIS 8 MONTHS AGO. MY NEXT QUESTION WAS DOES A RUBBER GASKET ONLY LAST 8 MONTHS HE MADE ALL THE EXCUSES UNDER SUN WHY THE GASKET FAILED. WARREN THAN SAID HE IS OK HE DOES NOT WANT THIS ORDER, HE IS GOING TO CANCEL THIS ORDER. THIS ORDER WAS GIVEN TO MANDM PLUMBING WHO SAID THEY CAN ONLY BE AT MY PROPERTY AT 15:00 THIS WAS 11:08 ORDER NUMBER ***. I DONT HAVE WATER IN MY HOUSE I HAVE 3 GIRLS IN MY HOUSE. THIS IS BAD SERVICE ON ANOTHER LEVEL. IT IS 13:38 STILL NO SERVICE PROVIDER AT MY HOUSE.