DK
Ditebogo K
1 reviews | Active since Aug 2021
11 Aug 2021, 14:45
Bad bad service
Overall poor service one gets from dialdirect insurance and its service providers, car taken for repairing a rear bumper,8 weeks later now it does start the engine.
Being send from pillar to post from the service provider to dialdirect itself
Helpful (0)
Replies (3)0
Replies (3)
Dialdirect's replyOfficial
11 Aug 2021, 14:56Hello Ditebogo,
We are disappointed to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
We are disappointed to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
Dialdirect's reply11 Aug 2021, 14:56
Official
Hello Ditebogo,
We are disappointed to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
We are disappointed to hear about your service experience.
We will look into your matter and contact you with feedback.
Kind Regards,
The Dialdirect Team
DK
Ditebogo K's updateReviewer Update
11 Aug 2021, 17:19Your service leaves a lot to be desired honestly, 24hrs later im still waiting for your repairs support team to give me feedback, instead I'm the one calling and making follow ups, my monthly premium are up to date and i do have a comprehensive cover with you, so i do expect to be given some courtesy as a paying customer.. Really angry and upset
DK
Ditebogo K's update11 Aug 2021, 17:19
Reviewer Update
Your service leaves a lot to be desired honestly, 24hrs later im still waiting for your repairs support team to give me feedback, instead I'm the one calling and making follow ups, my monthly premium are up to date and i do have a comprehensive cover with you, so i do expect to be given some courtesy as a paying customer.. Really angry and upset
Dialdirect's replyOfficial
12 Aug 2021, 12:04Hi Ditebogo,
We would like to apologise for the service.
We will follow up with our team.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service.
We will follow up with our team.
Kind Regards,
The Dialdirect Team
Dialdirect's reply12 Aug 2021, 12:04
Official
Hi Ditebogo,
We would like to apologise for the service.
We will follow up with our team.
Kind Regards,
The Dialdirect Team
We would like to apologise for the service.
We will follow up with our team.
Kind Regards,
The Dialdirect Team