RG
Rochell G
1 reviews | Active since Jul 2023
16 Oct 2024, 15:11
BAD BAD SERVICE
BAD BAD BAD BAD SERVICE
i have a warranty from 2015, i submit a claim 10 days back they came back today to say they will only pay R2000.00 on a R16 000.00 claim.
taking in to consideration that i have never claimed once for the entire time i have this policy.
To top it all the *********** consultant sends me a approval with the amounts of R72 000 they will pay R2000 i need to pay R70 000 this is for an alternator........Flippen new car i can buy with R70 000.00 hence i label her as ***********.
the entire 10 days i had to follow up not once did she call me to update me :(
i am considering moving both my cars insurance as well as this warranty from Dial direct this is really not service
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Dialdirect's replyOfficial
16 Oct 2024, 15:14 Hi Rochell
We acknowledge receipt of your complaint.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Dial Direct Team
We acknowledge receipt of your complaint.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Dial Direct Team
Dialdirect's reply16 Oct 2024, 15:14
Official
Hi Rochell
We acknowledge receipt of your complaint.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Dial Direct Team
We acknowledge receipt of your complaint.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind regards,
The Dial Direct Team