EG
Emily G
1 reviews | Active since Jun 2015
05 Jun 2015, 08:03
Bad Bad Service!!!!!
Hail repairs - reported - dialdirect instructed that the vehicle be taken to their service provider in Pietermaritzburg on 12 March 2015 then the vehicle was shipped off to Durban without our knowledge. On 7 April 2015 we were informed that the vehicle was ready to be picked up in Durban by us mind you! When questioned about the repairs we were told sorry Dialdirect's assessor's assessment was inadequate it will be another month and so it went on and on ... Today is the 5th of June 2015 and still no vehicle. I won't even mention all the e-mails and phone calls that we have made and all we get is empty promises. It is a disgrace to say the least. Shall I name individuals?
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Dialdirect's replyOfficial
05 Jun 2015, 09:56Hello Griffs,
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we can truly understand your frustration.
Feedback to our customers during the repairs process is one of the most important aspects of our business, and the fact that constant feedback was not supp**** to you during the repair process is unacceptable. The service failures will be addressed on an internal basis.
As agreed, we will supply you with final feedback regarding the matter before close of business today and apologise for the frustration this has caused.
Regards,
The Dial Direct Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we can truly understand your frustration.
Feedback to our customers during the repairs process is one of the most important aspects of our business, and the fact that constant feedback was not supp**** to you during the repair process is unacceptable. The service failures will be addressed on an internal basis.
As agreed, we will supply you with final feedback regarding the matter before close of business today and apologise for the frustration this has caused.
Regards,
The Dial Direct Team.
Best regards,
Dialdirect's reply05 Jun 2015, 09:56
Official
Hello Griffs,
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we can truly understand your frustration.
Feedback to our customers during the repairs process is one of the most important aspects of our business, and the fact that constant feedback was not supp**** to you during the repair process is unacceptable. The service failures will be addressed on an internal basis.
As agreed, we will supply you with final feedback regarding the matter before close of business today and apologise for the frustration this has caused.
Regards,
The Dial Direct Team.
We acknowledge receipt of your complaint.
As discussed with our Customer Relation Specialist, we can truly understand your frustration.
Feedback to our customers during the repairs process is one of the most important aspects of our business, and the fact that constant feedback was not supp**** to you during the repair process is unacceptable. The service failures will be addressed on an internal basis.
As agreed, we will supply you with final feedback regarding the matter before close of business today and apologise for the frustration this has caused.
Regards,
The Dial Direct Team.
Best regards,