BAD, BAD, BAD, BAD SERVICE!!!!!!

<p>So, I had an accident with my vechile last Friday, 21 October 2016, just one kilometer outside Trawal, near Vredendal in die Western Cape, South Africa. I'm a loyal customer of Dial Direct (which is part of Budget Insurance) , but I haven't received such bad service all my life!! I haven't missed one payment!</p> <p> </p> <p>Last friday I had to wait two hours for the towing company to tow my car away, after speaking for more than an hour to different consulents, each giving different advice. When the towing company finally arrived, two of them showed up, each with a reference number and I had to sort that out on behalf of Dial Direct. The one consultant told he will organise a courtesy car for me as it is part of my cover, just to arrive at Avis and hear that I don't have that cover. Its been a week and the assesment on my vechile hasn't been done. Since tuesday I was supposed to receive and email with the assesment details, but I havent received anything yet. Yesterday I spoke to a consulant who promised me to phone me bank at 13:00 today to update me on anything, but I haven't received a email or a phone call yet. I was stranded on the road, 3 hours away from home, I had to borrow a car for a week whilst being 6 hours-drive away from home. I have to take the bus home this evening without knowing where exactly my car is or what the latest is.</p> <p> </p> <p>Im a minister of religion in the NG Kerk and our church family has nearly 3000 congregation all over south africa and Namibia. I will make sure that each congregation hear of the bad service one receive at Dial Direct!</p> <p> </p>