AWFUL CANCELLATION PROCEDURES

Item: Dialdirect
Rating: 1
Author: Mo M

Since the insurer is not helping with working from home adjustment I decided to shop around and got a competitive cover. Now I'm struggling to get the Dial-direct cover terminated!!!! The call center agents keep hanging up...

Helpful (0)

Replies (3)

Dialdirect's replyOfficial

06 Aug 2020, 17:10

Hello Mo,

We would like to apologise for the service you have received.

We will escalate your matter to our team to look into.

They will be in contact with you.

Kind Regards,
The Dialdirect Team

Best regards,

Dialdirect's reply06 Aug 2020, 17:10

Official

Hello Mo,

We would like to apologise for the service you have received.

We will escalate your matter to our team to look into.

They will be in contact with you.

Kind Regards,
The Dialdirect Team

Best regards,

Mo M's updateReviewer Update

07 Aug 2020, 10:56

Thank you, your team member contacted and the policy is now motivated.

Mo M's update07 Aug 2020, 10:56

Reviewer Update

Thank you, your team member contacted and the policy is now motivated.

Dialdirect's replyOfficial

07 Aug 2020, 11:52

Hello Mo,

Just to confirm that our team has been in contact with you and that your policy has now been cancelled as requested.

Kind Regards,
The Dialdirect Team.

Best regards,

Dialdirect's reply07 Aug 2020, 11:52

Official

Hello Mo,

Just to confirm that our team has been in contact with you and that your policy has now been cancelled as requested.

Kind Regards,
The Dialdirect Team.

Best regards,