AWESOME TEAM DIAL DIRECT!!!

I had an awesome claims process experience. It was the first time having to claim after having been in a car accident. I was anxious, confused and worried. All I was worried about immediately after the accident is all the admin and papper work and the running around that "old" drivers always talk about as far as claims are concerned. Up until the claim was validated and finalized I can not remember me having to do any running around or filling up thousands of papers. The process was quick, easy and no paperwork. From the agent I dealt with telephonically at the accident scene to the moment I was handed over to claims consultant, Romano Naidoo, the experience I had as a customer took away all the stress I had. I must also commend Romano Naidoo for maintaining that excellent level of service no matter the challenges. I salute Romano. Dial Direct need people like Romano. I also like to thank the lady from the retention team (can not recall her name) who was able to come up with the best solution (as far as premium is concerned) to cater for the circumstances I am facing at the moment. I thank you all Team Dial Direct. YOU GUYS ARE AWESOME!!