Attrocious Service Delivery

For the past14days I have been in contact with the call centre to report that I am unable to access the app and track my trips. Each time I am told that my query will be escalted and that is the end of the matter. Several times I have phoned again and again but the 1st call is answered and then dropped by the operator, I call back and have to repeat the entire story over and over. Last thursday 11 March 2021 I again reported my prroblem and it was recorded at 11am but was only escalated at 6pm, I must wonder why that took so long. Needless to say that actually means absolutely nothing as today 15 March 2021 I once again mde contact and was told my problem would be escalated. So what happened to the escalation registered on 11 March? And I was told no timeframe could be given in which the problem could be solved and the ITDepartment certainly gives no estimated time either nor do they contact the clients. Si DIAL DIRECT what do you suggest I do to get joy from your company? I think if I wnat a better service I should look for another Insurance company who is interested in my business becaude DIAL DIRECT certainly is not!!!!!!!!!!!