1 reviews | Active since May 2018
Assessor damaged car and is avoiding fixing it
My car was in an accident in December 2017. After being repaired there was a new dent that caused by the insurance assessors (based on before and after pictures). I have phoned dialdirect a number of times about this issue but nobody ever gets back to me. I tried numerous times to contact the assessor directly with no success. I bought a new car after the accident and I want to sell the current car, but I cannot because the dent has not been fixed. This has so far cost me R4800 on insurance for a car I don't even need. The car has not been used a single time in 6 months. I have always had good service from dialdirect but this is unacceptable.
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
Thank you for your feedback.
We will be in contact to address your concerns.
Regards,
The Dialdirect Team
We can confirm that you have been contacted by the assessing manager and that arrangements will be made to repair the additional damages.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team
We can confirm that you have been contacted by the assessing manager and that arrangements will be made to repair the additional damages.
We apologise for the inconvenience that was caused.
Regards,
The Dialdirect Team