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Ntokozo M

1 reviews | Active since Sept 2019

08 Apr 2022, 09:12

Arusha Chetty takes the longest of days to respond and upon responding she looks for loopholes to decline your claim

Arusha Chetty takes the longest of days to respond and upon responding she looks for loopholes to decline your claim. It's been a week now my claim is written finalised on the dashboard but nothing has been said to me.

0
Replies (5)
Dialdirect
Dialdirect's reply08 Apr 2022, 09:24
Official
Good day Mr NS Mhlongo, 

We like to apologize for the service received from us regarding your claim.

Please note that the matter has been escalated and someone will be in contact with you.

Regards
Dialdirect Team 
NM
Ntokozo M's update08 Apr 2022, 11:04
Reviewer Update
If possible kindly remove Arusha Chetty from being my Processing Consultant because even on the reviews I see alot of people complaining about her lack of communication.

Regards
Dialdirect
Dialdirect's reply08 Apr 2022, 11:07
Official
Good day Mr NS Mhlongo, 

Kindly be advised that your request has been escalated.

Regards
Dialdirect Team
NM
Ntokozo M's update08 Apr 2022, 12:10
Reviewer Update
If the above request cannot be fulfilled please cancel all my insurances that I have with you guys because I don't want to use the race card but the treatment I'm getting is going to make me use it. Rather I cancel your services.

Regards
Ntokozo Mhlongo.
Dialdirect
Dialdirect's reply08 Apr 2022, 12:26
Official
 Good day Mr NS Mhlongo, 

Please note that the matter has been escalated and someone will be in contact with you. 

Regards
Dialdirect Team