Appauling service from Dialdirect & Renew-It

On Friday September 6, 2019 at about 6:00pm I was involved in a car accident and was the 3rd party fault. I called dialdirect which they responded by sending the First4U to come and tow my car. On Monday 9 September 2019, I received an sms that my car my towed to Renew-It to be repaired and called by the assessor, assessing my car.

Renew-It contact me that they are the panel beaters working on my car and checking with Dialdirect why was my car transferred to Rivonia and not Pretoria was told Renew-It was the best panelbeaters working with cars under warranty.

Renew-It fix my car which was returned to me on 2 October not in a condition. I had lots of chaps and scratches and when I asked for the proof, nobody send them to me. The door that was fixed was not aligned, the rubber cap not inserted, petrol cap not aligned and had to returned the car back to Renew-It.

Renew-It returned the car with additional damages where the door doesn't lock, the reverse and breaklights not working, the mat covering the back lights in the boat not properly inserted back, the panel that holds the the seatbelt is not in two pieces, the petrol still not aligned. There are also wires on the back showing out.

Renew-It during the whole process never contacted me but I was the one doing follow-ups. According to First4U, the spare wheel was send to Renew-It and they never seen the mat that covers the sparewheel and Renew-It said they never saw the spare wheel and the mat.

I'm stuck with Dialdirect and Renew-It to fix my car properly and will never advise anyone to join Dialdirect even if they are voted the product of the year 2019. Europe cars charge me an additional amount as well for a co-driver of which I never requested and when doing follow-up, they promised to return back to me till to date.

I am torn apart, having tears in my eyes and unhappy with the service I have received from Dialdirect, Renew-It and Europe Cars.