Appalling Service From Dial Direct!

I lodged a household claim with my insurer dial direct in December for a burst water pipe outside my house. A plumber was eventually sent to out to assess the damage later in December who advised that the damage is quite extensive and there's a number of things that need to be repaired and replaced. He submitted a claim to my insurers of almost R14,000 and when the claim was approved he eventually sent out his guys to come fix the leakage. They only fixed a small pipe and did a tiny bit of plastering literally the size of a coin, my kitchen cupboard hasn't been repaired and nor has my tiles that got damaged in the process because the leak was left for so long and to date still not fixed!. I find it very hard to believe the bit of fixing that was done costs R14,000!!? I've been phoning dial direct for 3 weeks now asking for the matter to be investigated and they said they'll have to request the report from one of their departments. To date I've heard absolutely nothing!! And seriously considering moving my policy at this stage! Appalling service from Dial Direct and their preferred supplier Andrews Plumbing. Dial Direct are being ****med and so are their clients!!