PM
PC M

1 reviews | Active since Oct 2021

03 Jul 2025, 11:14

Appalling service.

Dialdirect has shocked me with their annual increase on premiums by about 35% in less than a year of having both my cars added to the policy. I do feel they lure people by giving them lower premiums only to excessively increase them in few months with no trigger / change of risk profile / claims. I understand things increase with inflation but the car value - sum insured also depreciate in value. Their pricing model are ridiculous and make no sense. and I am taking my business elsewhere.

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Replies (1)
Dialdirect
Dialdirect's reply03 Jul 2025, 11:18
Official
 Hi PC,

We acknowledge the receipt of your complaint.

Please note that we have escalated the matter to the relevant department for further assistance.

Kind regards,

The Dial Direct Team