Appalling and disgusting service

I AM UTTERLY DISGUSTED BY THE SERVICE I WAS GIVEN BY THE CALL CENTRE AGENTS WHO WERE ASSISTING ME, YESTERDAY NIGHT AT 22:30 WAS ONE CRUSHED INTO MY CAR FROM THE BACK WHILE I WAS WAITING FOR THE ROBOTS TO OPEN. I HAD MY 1 YEAR OLD DAUGHTER AND MY WIFE IN THE CAR AND WE WERE VERY TRAUMATISED, I THEN CALLED MY INSURANCE TO ADVICE THEM ABOUT THE INCIDENT WHICH THE FIRST CALLER ANSWERED AND ADVICES ME THAT A CURTSY CAR WAS ON THE WAY TO ME AS I PAY FOR THE SERVICE. AN HOUR LATER I THEN CALLED AND SOME ELSE ANSWERED AND THEY TOLD ME THAT THE CAR IS 30 MINUTES AWAY, WHICH I WAITED FOR. AN HOUR FROM THERE I THEN CALLED AGAIN AND WAS TOLD THAT THE CAR WAS 10 MINUTES AWAY, AN HOUR PASSED AND I CALLED AGAIN AND THE LAST AGENT I SPOKE TO ADVICE ME THAT THEY WON'T BE ABLE TO ASSIST ME WITH A CAR AND THEY WILL ONLY ASSIST ME WITH A CAR ON MONDAY, THE TOW TRUCK WAS THERE TO TOW MY CAR HOWEVER IF I WOULD GIVE MY CAR TO THE TOW TRUCK HOW WOULD I GET HOME AS I LIVE IN PRETORIA AND THE ACCIDENT HAPPENED IN JOHANNESBURG? I THEN ASKED WHAT SHOULD I DO, THE AGENT THEN TOLD ME TO GO TO A GARAGE OR POLICE STATION THEY CAN ONLY ASSIST ME ON MONDAY. THEY HAVE UNDERMIND ME AND I AM VERY ANGRY AND ****ED!!