Appalled!

I am appalled! To say the least! I called, logged a claim on Thursday early morning, my security at absolute risk and clearly explained the criticality of my situation! More than 40 hrs later, 8 calls later, and still no news from the claims administrator! Assessor calls about 35 later to tell me that they can only assist me in 72 hrs !! Totally disgusted! Are u waiting for a bigger claim to happen? Including possible loss of life ?? Come on guys .. have some emotion