Appaling service

On the 21st of August my car was rammed into while in stationary mode duing peak hour in the afternoon. The driver who crashed into my car was reversing from the opposite, drove over an island straight into my car. I logged a claim with dial direct, paid access since the driver was giving me hassles. The claim was then referred to recoveries then later to legal department. I have since been the one making follow ups regarding access recovery, was told in December that the matter has been referred to the attorneys, I never received any feedback from Pfarelo and Botshelo whom were supposedly handling the matter. Each time I called, I was told to leave a message and that they would return my call, which they never did. I am shocked by the level of service I am getting from my insurer and don't know what else to do in order to be recognised as a client. I regret the day I accepted them as my insurer.